PussyPCMouse

I'm a 30 year old chick who still can't figure out how she got here. NSFW, unless your boss is really cool.

You'll find a random assortment of things here. Pictures of gorgeous naked fat women, art, beauty, tattoos, SPN fangirling, a lot of social justice with an emphasis on fat positivity and zero tolerance for shaming of any kind. I rant, I observe, I make snarky comments. It's smart, passionate, entertaining, and eclectic, just like me.
Smashbox Take 2

A while back, I posted something about Smashbox cosmetics.  I don’t use them, because they treat fat people like shit.  It took a lot of courage for me to write that all out, and it was one of the few times in my life I’ve ever talked about it.  Y’all, it’s  brutal to talk about something that humiliates you enough it stains you for years after.  But I also believe it’s important to talk about those very things, so I did it.

Now, I am not a person who leads social movements.  I don’t lead anything.  I’m not comfortable there, and I vastly prefer collaborative efforts.  Just because I choose to boycott Smashbox cosmetics doesn’t mean anyone else has to.  Would it make me happy, if they learned?  Absolutely.  Do I want the apology I never received?  YES.  But I’m not trying to rope anyone else into something—I’m just trying to tell my story.

Imagine my surprise, then, when the whole damned thing went viral.  That post got huge numbers, and I’m still startled by it.  As of this posting, it’s at over 1,100 views.  People have been tremendously supportive, too, which is a huge relief.  It’s scary to stand alone against bullies.  It is vital to defy bullies, but it’s excruciating to do it solo.

Somehow, in its wanderings, that post made its way to the Smashbox Facebook page.  This is what they had to say [redacted for privacy]:

This is from a Beauty guru I follow on tumblr and everyone is spreading the word about smash box cosmetics this is supposed to be a professionally run company an clients are the ones that have built your company up not the makeup artists so if you don’t value your clients no customer should buy your crap cosmetics anyways — with             

  •  likes this.
  • Smashbox Cosmetics Hi —-, thanks so much for the heads-up on this. We have noticed the mentions about this, too, and are desperately trying to track down the person who wrote the Tumblr post, but cannot find her contact info anywhere (we’ve searched all public channels, including Tumblr, Facebook and Twitter). If you have any thoughts on how to get in touch with her, please do message us! We would really appreciate it…

  •  Apparently she’s called the vice president of smashbox and her issue was not addressed but I will let her know
  • Smashbox Cosmetics If we could find out who that VP was, that’d be much appreciated, too. We promise we are doing everything we can to get to the bottom of this, but any help tracking down the source would be great, as we’re not getting very far just through what’s available publicly. Best scenario would be to ask your contact to get in touch with us directly. Thank you in advance!
  • Naomi Boyden Smashbox Cosmetics, that would be me. I tend to keep my contact info private. PM me.
  • Naomi Boyden @[redacted]And thanks for letting me know over on Tumblr. I greatly appreciate it.

  •  Np hope everything works out for ya :)
  • Smashbox Cosmetics Naomi Boyden, we’re so glad you reached out to us! We’ve been searching for your name/contact info, as we definitely want to try to get to the bottom of this for you. We think it’d be best to take this offline (we think you’d agree!), so if you could send an email to SmashboxOnlineTech@smashbox.com with your name, phone number and best time to reach you, we have our team standing by to chat with you. Please keep in mind that it might take a bit extra time for us to reach you due to the weekend, but we promise we’re committed to making this right. Thanks for your patience and understanding.
  • Smashbox Cosmetics Naomi Boyden, just wanted to check in to see if you’ve had a chance to reach out to the team via the email above? Please let us know what we can do, thank you!
Naomi Boyden I did. I replied right away, actually. Haven’t heard anything yet.
Naomi Boyden I did. I sent the email that very day, but have heard nothing from you. I’d love to talk to you all, but so far, this is not an improvement on the situation.

I haven’t heard anything from anyone.  Not a peep.  Things happen, sure, but it’s been quite some time, with nothing.  That tells me one thing: Smashbox cosmetics does not actually care about fixing this.  They just want the bad PR to go away.

That makes me trust Smashbox even less.  It makes me a great deal angrier.  This is simply unacceptable behavior, from any company, but especially one that depends so heavily on customer goodwill.

Smashbox?  Fix your problems.  Prove that you’re making an effort.  Apologize.  Take some time to retrain your employees, whether they’re “celebrity makeup artists” or not.  This is not an improvement.  Your job is simple: when a customer makes a complaint, whether it goes viral or not, listen and then take whatever steps you can to make it better.  You have wasted a silver-plattered opportunity to garner tremendously loyal clients and to help change how people perceive your industry.  You obviously do not care about your business.

Fix it.

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